Support
Self-host support is community-based. Cloud plans include email support with the targets below. Enterprise agreements carry contractual terms that override this page.
Actions
Actions
- Open ticket
Jumps to the channel table below. No ticket system is configured in this build; cloud plans reach email support through their workspace, and security reports go to security@docsloth.com.
- Check status
Shows the SLO targets and the honest current state: this build has not been deployed, so there is no live status.
- Search docs
Opens the developer documentation index. There is no site-wide search in this build, so the action navigates rather than pretending to search.
Channels
| Channel | Who | First response |
|---|---|---|
| Community forum | Everyone, self-host included | best effort |
| Cloud Pro | 2 business days | |
| Cloud Business | 1 business day | |
| Named contact | Enterprise | per contract |
| Security reports | Everyone | 2 business days, security@docsloth.com |
What we will ask for
- The exact release id (
rel_…) or job id from the studio. - Whether the instance is self-hosted or cloud, and the engine version.
- Redacted logs. Never send API keys, tokens or customer data.